Returns Policy

Returns Policy main image Returns Policy image

 

Products supplied come with guarantees that cannot be excluded under the Australian Consumer Law.

Any claims, refunds or exchanges can only be made within 7 days of purchase.
 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some items are excluded from our returns policy. These include all the items which require refrigeration or are sold frozen. Furthermore, we will not accept any returns for products that have past their best before or use by date.

Receipts or a proof or purchase is required for all returns and exchanges.

Refunds may take some time before they are posted onto your bank account or credit card statement. Please contact your bank prior to following up with us. If you still have any questions regarding refunds, please contact us at support@europlusfinefood.com.au

Sale items
Only full priced items may be refunded.

Exchanges
We only replace items that not are defective or damaged. Exchanges can only be for the same item. Please come and visit us during business hours at: 1A/259 Boundary Rd, Mordialloc, VIC, 3195, Australia.

Damaged/Faulty Goods.
All goods that we sell are being inspected by customers (you) on the pickup spot. Afterwards, customer will be required to sign a paper that the product is not damaged/faulty.

Gifts
If the item was marked as a gift when purchased, you will receive a credit for the value of your return.

If you have any questions, please give us a call at 03 9580 0006.